Customer Onboarding
Onboarding new customers is time-consuming and complex, even for large corporations. Having Tessi Solutions as a flexible expert saves you from having to invest in costly infrastructure and rapidly reduces the headcount.
Onboarding components
- Receipt of customer requests in one of our European service centers
- Completion of files with the necessary documents and information
- Telephone support for query clarification
- Examination of applications according to your guidelines and specifications
- Credit checks
- Obtainment of criminal records and debt enforcement register extracts
- Support with online applications and orders
- Data analysis and process optimization
- Preparation of reports and key performance indicators to control and optimize processes
Supporting components
- Translations
- Creation of customized training materials (how-to, training videos, instruction manuals, etc.)
- Privacy-compliant electronic archiving or destruction of paper documents in accordance with ISO standards
- etc.